Jan Goss featured on the Arizona’s Family News

Jan Goss, the founder of Show Up Well Consulting, addresses the increasing issue of "phone phobia," particularly among Gen Z, who tend to avoid phone calls due to anxiety. Raised in an era dominated by electronic communication, this generation feels more comfortable with texts and emails. Jan emphasizes the importance of compassionate communication and understanding their perspective, while also explaining why phone communication is crucial, especially in business. She highlights the need for role-playing and training to help them build phone etiquette and confidence, fostering better two-way communication.